Returns Policy

Last Updated: 17/10/2025

Our Commitment

At PPStore, we want you to be completely satisfied with your purchase. This policy outlines our returns process and warranty coverage for defective items.

Return Window

• You have 14 days from the date of delivery to initiate a return
• Items must be unworn, unwashed, and in original condition with all tags attached
• Original packaging should be included when possible

Eligible Items for Return

The following items can be returned if they meet our return conditions:

• Jackets
• Pullovers
• Sweatshirts
• Pants
• Jeans
• Hoodies
• Shoes (must be unworn with original box)
• Perfumes (if unopened and sealed)

Non-Returnable Items

For hygiene and health reasons, the following items CANNOT be returned or exchanged:

• Men’s underwear and boxers – All sales are final
• Items without tags or labels
• Worn, washed, or damaged items
• Items on final sale or clearance (unless defective)
• Perfumes that have been opened or used

Return Conditions

To be eligible for a return, items must:

• Be in original, unused condition
• Have all original tags and labels attached
• Be free from odors (including smoke, perfume, or body odor)
• Include original packaging where applicable
• Have proof of purchase (order number or receipt)

How to Initiate a Return

Step 1: Contact our customer service team

• Email: TBD
• Phone: TBD
• Provide your order number and reason for return

Step 2: Receive return authorization

• Our team will review your request and provide a Return Authorization (RA) number
• You will receive return instructions and shipping details

Step 3: Pack and ship your item

• Securely package the item with all tags attached
• Include the RA number on the outside of the package
• Ship the item to the address provided

Step 4: Refund processing

• Once we receive and inspect your return, we will process your refund within [5-7] business days
• Refunds will be issued to the original payment method
• Shipping costs are non-refundable unless the return is due to our error or a defect

Return Shipping Costs

• Customer Returns: Customer is responsible for return shipping costs (non-defective items)
• Defective/Wrong Items: We cover return shipping costs

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This policy applies to purchases made through our website ppstore.net.